Tenant problems are unavoidable. Some are just annoying; others cost you time, money, or both. Either way, these problems tend to pile up. A Virtual Assistant (VA) can help fix them, quickly and cheaply.
1. Tenants don’t get answers fast enough
Calls, emails, complaints. They never stop. When tenants wait too long, they get frustrated—and you’ll hear about it.
The Fix: Virtual Front Desk Support
A VA handles:
- Calls and inquiries.
- Routing requests to the right person.
- Scheduling appointments.
- General tenant support (the little stuff that clogs your inbox).
You don’t need a receptionist. You need the work done.
2. Maintenance requests are a mess
Ever feel like your maintenance system was designed to break? Work orders get lost. Vendors are late. Tenants call again and again. It’s chaos.
The Fix: Virtual Maintenance Coordinator
A VA keeps things moving by:
- Managing work orders.
- Coordinating with on-site teams.
- Following up until requests are done.
- Checking if tenants are happy with the results.
You won’t need to guess if something’s fixed—they’ll handle it.
3. Leasing process takes too long
Leasing is a grind: screening applicants, calling prospects, showing properties. Miss a follow-up, and the unit stays empty.
The Fix: Virtual Leasing Agent
A VA can:
- Screen and process applications.
- Contact guest cards.
- Schedule property tours.
- Organize showings to fill your leasing agent’s schedule.
Units get leased faster. Less vacancy means better cash flow.
The point of a VA isn’t to replace your team; it’s to free them up for the work that matters. You get happier tenants and fewer headaches. If that sounds good, DeleGreat can help. Check us out.
